All Final Sale items are non-returnable and non-refundable for change of mind. Change of mind includes unwanted, size, colour, design, fit and price.
These items are clearly marked on our product pages as well as invoices with the statement “This is a Final Sale item".
Faulty goods are excluded from this policy.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item & a gift voucher will be issued.
If you are approved, then your credit will be processed, in the case of a refund (for faults) a credit will automatically be applied to your credit card or original method of payment (gift cards are non refundable), within a certain amount of days.
For size returns, unfortunately we cannot guarantee that the item you are after will be in stock (we do not hold stock). Your credit can then be used to purchase any item on our site. Your credit will be valid for three years from the date of issue.
If you have used a discount code on your order please note that discount codes have no cash value and if a return is made, your account will be credited only in the amount that you paid – total amount at checkout less the value of the discount code.
In accordance with Australian Consumer Law, we are not required to offer you a refund for change of mind returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
If you have a minor problem with a product, we can choose to give you a free repair instead of a replacement, or a store credit. When there is a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.