1. When will my order be processed and posted?
Domestic orders are processed daily (excluding Friday and Saturday) and International orders processed Sunday and Wednesday.
2. I haven't received my order yet?
Once an order is posted you will receive an email which contains a link to track your order via the courier/postage website.
3. I didn't get a receipt with my order?
When you receive your order confirmation, there is a link at the bottom of the email where you are able to download your receipt.
4. How do I put on my knee sleeves?
We recommend turning inside out, putting the logo at the top, sliding the knee sleeve up to your calf, then flip the bottom over your knee so the design is facing out.
Shipping and handling –
Domestic Orders - Standard Shipping
Orders are shipped via courier and have an estimated delivery time of 1-4 business days for major cities and 2-7 days for remote locations. Orders can arrive earlier or later than this as this time frame is intended as a guide only. An email with tracking details and a link will be sent when your order is processed.
For all International Orders we use DHL. An email with tracking details and a link will be sent when your order is processed. Target delivery days are listed below in business days -
New Zealand : 3-5 Business days
Asia Pacific : 5-12 Business days
Western Europe : 5-12 Business days
North America and Middle East : 7-12 Business days
Rest of the world : 8-14 Business days.
Returns & Exchange -
If you purchased an incorrect size, please ensure the item is returned unused, in its original packaging with proof of purchase for a store credit or exchange for another item. Please contact us prior to ensure efficiency of the exchange.
If you receive a faulty item, please contact us and provide a detailed description of the fault with proof of purchase. We will provide you with a replacement (where available) or a full refund of the purchase amount, provided the item is returned within 14 business days (within reason) with proof of purchase in original packaging and in an unused condition.
Please contact us and provide a detailed description of the fault with proof of purchase to discuss.
We are private about your privacy.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information (we do not store this information)
We may also collect information such as your IP, browser type and refer URL date to prevent hacking attempts and ensure we understand where our visitors are from to improve marketing.
How Is My Information Used?:
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE. We do not store your Credit Card data.
Cookies and Browser Information:
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.